Technical Support Specialist

at Super Purposes
Super Purposes cape logo as a searchlight

You Will:

•  Configure and assist our teammates with access to our Virtual office, online scheduler, and creation of official company email addresses. •  Be efficient in using our Customer Relations Management (CRM) program (Podio) for responding to requests for technical assistance. •  Regularly assist Teammates in the maintenance of their computers. •  Provide training to our Teammates and approve access to Dashlane (our password security platform) and Click-Up (our project management platform). •  Deliver excellent customer service to our Teammates by solving technical problems with their email, mobile, Skype, and break/fix incidents involving personal computer issues like storage, spyware, anti-virus, etc. •  Attend team and senior meetings as needed. •  Perform IT Onboardings when new members are brought onto the team. •  Work in a team environment to bring new ideas to the company.

You Are:

•  Adaptable to changes in projects and priorities and can handle multiple projects. •  An individual with excellent verbal and written communication, email etiquette, the Internet, and MS Office. • Highly motivated, detail-oriented, reliable and organized. • Able to work independently with minimum supervision and attend video conferencing meetings whenever needed. • Enthusiastic and grateful to have the opportunity to work with us! • Tech savvy and own a computer with reliable access to an Internet connection. • An aspiring Technical Support Specialist!

You Will Benefit by:

•  Attaining high-level skills and experience that will help you increase your earning potential, reach your career goals, and find more rewarding jobs. •  Receiving mentoring on your LinkedIn Profile (and thus, your resume), interviewing skills, and professional goals, and how to manage your career. •  Building your professional portfolio. •  Participating in collaboration sessions with our hilarious creative Teammates and team leadership. •  Being exposed to the behind-the-scenes of a one-of-a-kind start-up company. •  Gaining access to a variety of training materials on sales, marketing, program management, and other topics, worth thousands of dollars. •  Receiving a top-notch letter of recommendation and referrals from our Employment Verification team upon the successful completion of your 200-hour internship. In addition, we will gladly help you arrange for academic credit if needed.